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TS6020 scanning problem

dinorat1
Apprentice

I'm on Mac OS 10.14.3 (Mojave). I have reinstalled both the regular drivers and the scan utility, and I keep getting the message '"A required file is missing or corrupted, or settings are incorrect. Try the installation again.' Is there any solution for this?

1 ACCEPTED SOLUTION

Hello.

 

Please install the latest CUPS Printer Driver, ICA Driver and IJ Scan Utility Ver 2.3.7.  Once these files have been downloaded and installed, perform the following:

 

1.  Click the Apple and choose System Preferences.  Then open the Printer and Scanners menu.

 

2.  Highlight and delete any copies of the Canon Printer listed on the left by clicking the minus (-) sign.

 

3.  If the printer is being used via USB, disconnect the cable.  Then wait a few seconds and reconnect.  A new copy should appear.

 

4.  If the printer is being used wirelessly, click the plus (+) sign and look for an option that says "Add printer or scanner".  Click this option when you see it.

 

5.  In the next window, click Default on the upper left corner.  Wait a few moments, then highlight the Network version of the printer (with a set of numbers, or Canon IJ Network in parentheses). 

 

6.  Click Add on the bottom right corner when it becomes available.

 

Once this has been done, open the IJ Scan Utility program to test the scanner.  The program can be found in the Canon Utilities folder in Applications.

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10 REPLIES 10

I took care of it for you .🙂

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