Quick Menu Software for Canon PIXMA MX452

[clarkdjensen]

Whenever I click on the Quick Menu program for the subject product, I get the following error message:

Canon Quick Menu has stopped working.  A problem caused the program to stop working correctly.  Windows will close the program and notify you if a solution is available.

I have uninstalled and reinstalled the driver and Quick Menu software several times, from both the disc provided and on-line downloads.

I have turned off my anti-virus/firewall program and also told the security program that the Canon program is a trusted application.

I am able to print/scan/copy, but not from the Quick Menu, which is more convenient.

Please help.

[Karl1 · Accepted solution]

Hi clarkdjensen,

There may be a third party scanner driver interfering with Quick Menu.  Please try the following:

1.  Click 'Start' and then 'Computer'.

2.  On the left-hand pane, click the down arrow beside Local Disk (C: ).

3.  Click the down arrow beside Windows to open the folder

4.  Highlight the twain_32 folder.

5.  The folder should have 2 folders that start with PIXMA MX452 and a file called wiatwain.ds.  Any other folders or files should be dragged to the desktop. 

6.  Reboot the computer and try scanning again.

[clarkdjensen]

That was the problem.  Thank you!

[clarkdjensen]

Karl:

That was the problem.  Thank you!

[tallbill]

I had this same problem  with a new PIXMA MG5420.  I followed the instructions, but it would not let me move the wiatwain.ds file.  It said that I required "permission from TrustedInstaller to make changes to this file".  Any suggestions?  Thanks!

[MarkII]

Hi tallbill,

Don't remove the wiatwain.ds file from your TWAIN_32 folder.  This is a Windows file used for basic scanning and is required on the system.

Try the steps above again and then perform a test scan.  If you can't scan or if you have any other questions, please feel free to Contact Us!

[jaked35mm]

Go back through process but the…..

5.  The folder should have 2 folders that start with PIXMA MX452 and a file called wiatwain.ds.  Any other folders or files should be dragged to the desktop. 

6.  Reboot the computer and try scanning again.

Tallbill (I had same identical problem with same model printer)

step 5: "2 folders that start with PIXMA MX45" I had a folder that said DELL, MG5400 series (only one folder) and the wiatwain.ds mentioned above.

I moved the Dell folder to my desktop

It gave me an administrator prompt

I clicked continue

I did not have to restart I just clicked on software and it launched fine.

[SylvieColomb]

Hi,

I have the same probleme but in the TWAIN_32 folder I just have one folder called MX450series and the wiatwain.ds file.

I can print but I can't scan or any other function.

could you help me? thanks

Sylvie

[SylvieColomb]

I finally found a solution by myself.

As Image Garden and Quick Menu were not working but apparently the device was scanning it meaned that I was just unable to access the files as Image garden was crashing.

I was able to change the parameters in IJ scan utility and specify that after scanning the file should be open in Windows Explorer. That worked out and then I deleted Quick Menu and Image Garden from my system so now I can print and scan.

[jerrystarrus]

I have a MacBook Air and no CD ROM drive. How do I set up the wifi printing option?