07-11-2013 01:36 PM
Whenever I click on the Quick Menu program for the subject product, I get the following error message:
Canon Quick Menu has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.
I have uninstalled and reinstalled the driver and Quick Menu software several times, from both the disc provided and on-line downloads.
I have turned off my anti-virus/firewall program and also told the security program that the Canon program is a trusted application.
I am able to print/scan/copy, but not from the Quick Menu, which is more convenient.
Please help.
Solved! Go to Solution.
02-28-2014 01:37 PM
Hello jerrystarrus,
Check out the link below for step-by-step directions, just select "Mac" under "Initial Setup:"
If you are running into any difficulty in the procedure, it would be best to get in touch with our technical support team at http://bit.ly/Phone_Support for further assistance.
Thanks!
10-21-2014 10:30 AM
Well that was super easy. Thanks so much for writing in crayon. I usually have such a hard time following instructions.
I have a PIXMA MG7120. So the only difference for me was that I needed to leave the SG20 folder and the wiatwain.ds file in there. It was my old Lexmark printer data in there that was causing the problem.
11-13-2014 10:12 AM
Thank you ! Thank you ! Thank you !
I can now scan !
08-04-2015 03:49 PM
I need help on 2 items.
1. My Canon Quick Menu will not load
2. I cannot get the scan utility to work. I have windows 7. I went to c:\windows\twain_32. In that folder I have SG20 and wiatwain_ds.
My scanner will work in paint, because that is windows software. My printer works fine.
08-04-2015 04:35 PM
I can't get my scanner to go to anything but PDF, and I hate PDF's
08-06-2015 09:26 AM
Hello.
Additional troubleshooting will have to be done to narrow down the cause of your issues. Please contact our support group using the "Contact Us" link below for additional assistance.
This didn't answer your question or issue? Find more help at Contact Us.
08-06-2015 10:46 PM
12-31-2015 06:01 AM
Hello i have a problem with the installation of PIXMA MG 2950.
I use windows 10.
I follow the steps normally for the installation. When i reach the point of printing alligment the printer is not responting and i get the message
Canon Quick Menu has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.
I can not print at all from my pc.
Please help
01-30-2017 09:30 AM
tyty6 so much for me registering
02-13-2017 01:37 AM
Karl1
I tried your solution and there was a file foe a Dell printer which I moved to the desk top and then rebooted but I still can't scan - I've just noticed I have a MG4250!
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