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07-11-2013 01:36 PM
Whenever I click on the Quick Menu program for the subject product, I get the following error message:
Canon Quick Menu has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.
I have uninstalled and reinstalled the driver and Quick Menu software several times, from both the disc provided and on-line downloads.
I have turned off my anti-virus/firewall program and also told the security program that the Canon program is a trusted application.
I am able to print/scan/copy, but not from the Quick Menu, which is more convenient.
Please help.
Solved! Go to Solution.
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07-14-2013 10:29 PM - edited 07-14-2013 10:29 PM
Hi clarkdjensen,
There may be a third party scanner driver interfering with Quick Menu. Please try the following:
1. Click 'Start' and then 'Computer'.
2. On the left-hand pane, click the down arrow beside Local Disk (C: ).
3. Click the down arrow beside Windows to open the folder
4. Highlight the twain_32 folder.
5. The folder should have 2 folders that start with PIXMA MX452 and a file called wiatwain.ds. Any other folders or files should be dragged to the desktop.
6. Reboot the computer and try scanning again.
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01-10-2014 08:57 AM
Hi,
I have the same probleme but in the TWAIN_32 folder I just have one folder called MX450series and the wiatwain.ds file.
I can print but I can't scan or any other function.
could you help me? thanks
Sylvie
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01-31-2014 09:57 AM
I finally found a solution by myself.
As Image Garden and Quick Menu were not working but apparently the device was scanning it meaned that I was just unable to access the files as Image garden was crashing.
I was able to change the parameters in IJ scan utility and specify that after scanning the file should be open in Windows Explorer. That worked out and then I deleted Quick Menu and Image Garden from my system so now I can print and scan.
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01-30-2017 09:30 AM
tyty6 so much for me registering
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02-24-2014 04:43 PM
I have a MacBook Air and no CD ROM drive. How do I set up the wifi printing option?
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02-28-2014 01:37 PM
Hello jerrystarrus,
Check out the link below for step-by-step directions, just select "Mac" under "Initial Setup:"
If you are running into any difficulty in the procedure, it would be best to get in touch with our technical support team at http://bit.ly/Phone_Support for further assistance.
Thanks!
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11-13-2014 10:12 AM
Thank you ! Thank you ! Thank you !
I can now scan !
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08-04-2015 03:49 PM
I need help on 2 items.
1. My Canon Quick Menu will not load
2. I cannot get the scan utility to work. I have windows 7. I went to c:\windows\twain_32. In that folder I have SG20 and wiatwain_ds.
My scanner will work in paint, because that is windows software. My printer works fine.
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08-04-2015 04:35 PM
I can't get my scanner to go to anything but PDF, and I hate PDF's
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08-06-2015 09:26 AM
Hello.
Additional troubleshooting will have to be done to narrow down the cause of your issues. Please contact our support group using the "Contact Us" link below for additional assistance.
This didn't answer your question or issue? Find more help at Contact Us.
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08-06-2015 10:46 PM