MG3600 Scanner not working, no scanner or camera is selected error

[rb3]

I have a PIXMA Canon MG3600 printer. I have a mac computer, using Sequoia 15.3.1. I've used the printer with this mac plenty of times and today it stopped working, both the printer and scanner. I fixed the printer by redownloading the software, but it still won't scan anything. Whenever I click the scan button (like I did before) it says no scanner or camera is selected. I have also tried using the Canon IJ Scan Utility Lite, and it just searches for scanners for awhile and eventually pops up with an error message. Same with Canon IJ Scan Utility2. How do I get it to work?

[jrhoffman75]

Did it stop when you upgraded to 15.3.1? What is the latest macOS it worked with?

[Tiffany]

Welcome to the forum!

So that the Community can help you better, let us know the exact model printer in the PIXMA MG3600 series.  Any other details you'd like to give will only help the Community better understand your issue. The forum is not intended for immediate support. If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE