MG3620 Scanner not working, no scanner or camera is selected error

[rb3]

I have a PIXMA Canon MG3600 printer. I have a mac computer, using Sequoia 15.3.1. I've used the printer with this mac plenty of times and today it stopped working, both the printer and scanner. I fixed the printer by redownloading the software, but it still won't scan anything. Whenever I click the scan button (like I did before) it says no scanner or camera is selected. I have also tried using the Canon IJ Scan Utility Lite, and it just searches for scanners for awhile and eventually pops up with an error message. Same with Canon IJ Scan Utility2. How do I get it to work?

[jrhoffman75]

Did it stop when you upgraded to 15.3.1? What is the latest macOS it worked with?

[Tiffany]

Welcome to the forum!

So that the Community can help you better, let us know the exact model printer in the PIXMA MG3600 series.  Any other details you'd like to give will only help the Community better understand your issue. The forum is not intended for immediate support. If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE

[tomwhea]

Hello, I have the same problem with the installation, after 15.3.1 uograde there is no way how to scan, it worked OK with the previous macOS 15.3, it's dead after upgrade, does Canon plan to provide any update of the driver? 

[Stephen]

Hi there.

The PIXMA MG3600 is a series of printers sold worldwide. We need to know which individual model your printer is so we can offer the best advice. Knowing if you're trying to connect to your printer over WiFi or USB is also helpful. Please let us know if you think any other details might be helpful!

If you are in the United States and need urgent support, please click HERE to visit your My Canon Account for personalized support options.

If you are outside the USA, please click HERE to find support options for your country.

Thank you, and have a great day!

[JimCasey]

I posted about my scanner not working with Sequoia 15.3.1--the model is Pixma MG3620 and it is using WiFi to connect from my computer to the printer/scanner. Printing is fine and dandy, but scanning won't work.... Don't tell me I have to us a USB cable--that would mean using the one port in my dock/hub attachment!! Please, not that!....

[JimCasey]

[jeff_elbel]

This problem persists under Sequoia OS 15.6.1. I have reinstalled the current printer and scanner drivers for my Canon MG3620. I can print but not scan. When attempting to scan, I receive this message:

[jrhoffman75]

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@jeff_elbel wrote:

This problem persists under Sequoia OS 15.6.1. I have reinstalled the current printer and scanner drivers for my Canon MG3620. I can print but not scan. When attempting to scan, I receive this message:

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If you performed all the suggestions and still no luck I suggest you call Canon support at 1-800-OK-CANON.

[jeff_elbel]

If there are suggestions under this thread, I have not seen them. I have moved my question to a new thread, thinking this thread would be overlooked due to its original date. I have followed all of the installation instructions, which is why I posted to this forum.