Pity you cannot help me. I google Canon Printer Forums and the only one that appears is this US one!! There does not seem to be a Canon forum in Europe, at least it is well hidden by Google. Why Google with its notorious algorithms throws US sites top of the list when I I am working in Luxembourg beats me!! Very frustrating.
I have written an email to the Canon Support site in Luxembourg (which I suppose is wider than Luxembourg in reality) but it has been less than helpful in the past. I generally find user forums much more useful than manufacturer's support sites in dealing with this sort of problem.
I see from lavato's reply that my problem is not unique to me. You may not have Pixma MG6850s in the States, but dio you have that error message when scanning with other models? I cannot imagine that the Canon IJ Scan Utility is exclusive to the MG6800 series.
