02-06-2025 04:35 PM - last edited on 02-06-2025 04:39 PM by Tiffany
Good day,
I keep getting the error below;
"Cannot communicate with scanner.
Cable may be disconnected or scanner may be turned off.
Check status.
Scanner driver will be closed.
I'm on a windows 11 pro os and the printer is an MF654Cdw
I have deleted the printer from computer uninstalled all the drivers and scan gear several times, yet it still does not work, from the drivers and software menu i have 3 options to download that say recommended, I've tried downloading all three (Master Setup (Windows),[Windows 32bit & 64bit] MF Scan Utility Ver.1.21.0.2,[Windows 64bit] MF656Cdw/ MF654Cdw/ MF653Cdw/ MF652Cw MFDrivers (Generic Plus UFR II / Generic FAX / ScanGear) yet the scanning still does not work.
Any help with this matter would really be appreciated.
Thank you
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