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Pixma MX490 Keeps Cycling

elstx61
Contributor

Canon Pixma MX490 powers on and goes through initialization, then powers back off.  Keeps repeating the process as long as it's plugged in.  Buttons are non-responsive.

1 ACCEPTED SOLUTION

Mike
Moderator
Moderator

Your satisfaction is important to us, and we apologize for any inconvenience you may be experiencing.  A firmware update is available to fully resolve this issue.   You can download the firmware update and find easy installation instructions at canon.us/power.

View solution in original post

354 REPLIES 354

oh, Yeah!  Finally works -- 4th time was the charm.

 

Chapman
Apprentice

I created this account just to add to the group, same exact problem eveyone is describing.

WG1
Apprentice

Same issue here. Came back from Memorial Day weekend and all it does is cycle repeatedly. Worked fine before.

k8rosie
Apprentice

I am also having this problem, really sucks that we're only getting canned responses from Canon

greens103
Apprentice

I registered just to say my MX492 is cycling on & off like all the others in the last few hours.  Move fast Canon or it's a crazy way to get us to buy a competitor printer.

Same problem with my MG6620. I bought an HP. Need to move on with my life and get stuff done. I've had 4 Canon PIXMA printers now, but never again. Fix this Canon!

millenia716
Apprentice

Same thing happening with my MX492! Started today out of the blue, it won't stop power cycling, and the screen just has the Canon logo, can't access settings or anything. Tried updating drivers, unplugging for a few minutes, etc. 

Sounds like Canon either purposely bricked these models today or forced an update that had the same effect. Hoping they fix this problem FAST or this will be the last Canon product I ever purchase, that's for sure!

I only bought the MX492 printer because it was cheap. I am an Epson fan. Even if Canon fixes this problem, I will NEVER buy another Canon product again. 

Feel the same way!

greens103
Apprentice

Just happened to my MX492.  Curious that it is happening all at about the same time.......

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