Pixma MX 892 Won't Turn On

[Mortypie]

My Pixma MX892, which I would guess is a little over a year old, has suddenly stopped working.  I was able to print just two days ago, but now the unit will not turn on at all.  Yes it is plugged in and yes the cord is connected to the unit.  It simply won't start no matter how many times the power button is pushed or how long it is held down.  Is this a known issue and what might be a way to fix this problem?

[Cobram]

I was in the middle of printing and my MX892 stopped dead. 

ALL the lights off, no sign of life.  Unplugged it, the screen and lights come on for a few seconds and all is dead again.

I woud agee that this is more than a coincidence since it's happening to so many people.  It would be safe to say that 90% of the people experiencing this aren't likely to find this board, let alone post to it.

Can someone at Canon PLEASE advise on what to do???  This is a relatively expensive printer for me, and I have a bunch invested in replacement cartridges, and now I have to run out and buy a printer ASAP to finish a some paperwork before I travel overseas. 

With all the other things going on, I hope I have time to find the receipt, I believe this may still be under warranty, at least I hope it is.

[Crista]

Hi Cobram!

Thanks for posting in the Canon Forum! The Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback. If this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team.

Thanks!

[Cobram]

Thanks for the quick response. 

The answer seems to be there is nothing that can be done on the owners end except send it in for service.

[ticarre]

Yep, total *
Absolutely unacceptable
Guess who won't be buying Canon products anymore, and I will be sure to spread the word to EVERYONE i know

Mod Note: Edited for language per forum guidelines.

[gdelprete]

My Pixma MG5320 has same problem and I noted 5 others that had reported this issue. This isn't a coincidence, just a faulty product. Wonder what governemtn agency oversees this? 

[connieanne]

Curious if the BBB would intervene? I have had success with the BBB previously. However not for this Canon printer crap!
We all will have to file a complaint which is not that inconvenient.

[cobrajunkie]

Probaly the smart thing to do.  Do you file a complaint from the state you reside or in the state for Canon USA headquarters? (Melville, NY)

Here's the link to start the process.

[connieanne]

Complaints are handled by the BBB serving the region where the business is located.  So I guess it would be coporate head quarters?

[cobrajunkie]

Headqurters located here;

Canon U.S.A., Inc.

1 Canon Park

Melville, NY 11747

[tyroneslothrop]

Coming up in NJ, I guess?

http://www.bbb.org/new-jersey/business-reviews/office-furniture-and-equipment/canon-u-s-a-inc-in-jam...