PIXMA TS702a (brand new) won't print color.

[Nikismith969]

Hi,

I just bought a PIXMA TS702a and have it all set up.  It will only print black and white on paper as well as on icing sheets.  I have edible ink loaded into the printer (it is designed to print on food sheets).  I have the print settings set to color.  I'm using a MAC - is there something I'm not doing that needs to happen to get it to print color?  I've bled all the print cartridges - they are all working fine. Also, I've tried printing on regular paper and icing sheets - it does the same thing on both - only prints black and white

[jrhoffman75]

If you run a nozzle check do all the colors print?

The printer has five cartridges. One of the black cartridges is pigment black and is intending for printing B&W text.

The four dye ink cartridges (BK, C, Y, M) are for printing color.

Perhaps the printer thinks it is printing text?

[Nikismith969]

Hi, thanks for the help.  When I set the printer up and the nozzle check was done, it only printed black and not the colors.  

[jrhoffman75]

If the nozzle check only prints black then the cartridges aren’t working fine. 

[jeanna1220]

Were you able to get this fixed?  I’m having the same problem 

[SamanthaW]

Please visit our website for Canon USA's statement regarding edible ink and icing sheets. CLICK HERE