PIXMA TS6320 Foreign objects

[Cereceresal]

Error message continues to pop up stating “turn off printer and turn back on. Look for foreign objects in printer”. I have taken the entire printer apart there is nothing in the printer. Everything appears to run fine when starting up but as soon as I hit print, the error pops up. Any suggestions?

[Stephen]

Hello!

So that the Community can help you better, we will need to know more information.

What exact model printer are you using (usually on the top or front of the unit)?
Which Computer Operating System are you using (Windows 7/8/10/11 or macOS 10/11/12)?
How do you connect to your printer (USB or WiFi)?

Any other details you'd like to give will help the Community better understand your issue.
If you're in the United States and this is an urgent support need, please click HERE to visit your My Canon Account to discover your personalized support options.

If you're outside of the USA, please click HERE to find support options in your country.

Thanks and have a great day!

[Cereceresal]

It’s a TS6320. I use it for edible printing. I had some icing paper break inside the printer so I took it apart to clean it. I took apart the ink pad and surrounding parts and put them back in. Took out the back to clean it. Once I put everything back together I turned on the printer. The cartridge moved freely and normal. Everything seemed to be working correctly until I hit print.

[radish-tnirp]

I'm having this same issue!!!

[radish-tnirp]

I just use it for black and white, or color printing, and I'm getting this same error 

[ArthurJ]

Hi,

I recommend performing a reset of the printer. While the printer is on, unplug the power cord from the printer. While the power is off, press the power button 5 times. After 60 seconds plug the power cord back in and power on the printer. If the issue is not resolved, your printer will require service. 

If the printer is in it's 1 year warranty, I recommend reaching out to Canon support for your warranty options. You will need to register your Canon gear HERE to access additional support options.

If the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

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