I had a major paper jam in my Canon MG6320 printer, and after I cleared it, I started getting black smudges on every page that I printed. I have run all the maintenance items repeatedly: Bottom Plate Cleaning, Roller Cleaning, Cleaning and Deep Cleaning. The Nozzle Check shows no clogged print head nozzles. Can anyone suggest a solution to this issue?
The only other cleaning your can perform is the encoder strip cleaning. Please click HERE for the steps. If the issue continues, there was most likely a hardware issue after the paper jam and the printer would need to be replaced.
If the printer is in it's 1 year warranty, I recommend reaching out to Canon support for your warranty options. You will need to register your Canon gear HERE to access additional support options.
If the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.
If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
12/05/2023: New firmware updates are available.
09/26/2023: New firmware updates are available.
08/18/2023: Canon EOS R5 C training series is released.
07/31/2023: New firmware updates are available.
05/18/2023: New firmware updates are available.
03/30/2023: New firmware updates are available.