11-27-2022 09:05 AM - last edited on 11-29-2022 09:19 AM by Danny
I recently bought a Canon PIXMA TR4720 (after a Canon PIXMA TR4520 broke) & I am having a problem.
I can print fine from a computer but if/when I (try to) print from my phone on iPad it cuts off [all 4 of] the edges of the page.
Why is this happening & how do I fix it?
11-28-2022 02:45 PM - edited 11-28-2022 02:50 PM
I am adding some screenshots/pics to give more details on this.
As a “test” I took this screenshot:
This is the print preview screens (of both iPad & iPhone)
But this is what prints out:
Notice the difference between the actual screenshot & what is cut-out of the print-out.
11-29-2022 01:34 PM
Hi,
Instead of printing directly with Airprint, I recommend trying to print the photo with the Canon print inkjet selphy app.
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11-29-2022 02:41 PM
I have always used Airprint. I had actually tried using the Canon app & didn't like it so I stopped using it (& deleted it) as I found Airpint to be much better/easier. Furthermore, I never had this problem with Airprint on the old printer so it is unacceptable for this to happen just because I got a new printer & wanting/expecting me to get that app (again) is unreasonable.
12-03-2022 08:22 AM
Hi! We're unable to provide support for apps not made by Canon. We recommend giving ArthurJ's advice a try; otherwise, for support for AirPrint, we recommend contacting Apple.
Hope this helps!
12-03-2022 09:40 AM - edited 12-03-2022 09:47 AM
I had already done what Arthur J said with the old printer & I had clearly explained why I don't use that app. How would using that specific app fix this? The way I print should have absolutely nothing whatsoever to do with how the pages.
Furthermore, Apple says that "AirPrint is an Apple technology that helps you create full-quality printed output without the need to download or install drivers." but what are you & Arthur J trying to get me to do? Therefore, that is NOT an answer!
12-07-2022 08:49 AM
Just for the record, this form has been completely useless to me. Nobody has been helpful yet claim to be....
12-03-2022 12:38 AM
Still haven't gotten an actual answer. Why does that not surprise me?
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