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PIXMA MX472 Scanner Error

bsralph
Apprentice

Scanner error mesage: cannot connect ot scanner for reasons: - Scanner is turned off  - USB cable is not connected. I have replaced the cable, Code: 5,156,69 and still have the message.  Is there a manual scanner OFF button on the printer? I also reloaded the printer drivers to no avail. appreciate anyone's help.

 

 

 

 

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