cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My Image Garden won't let me scan!

freewaydog
Apprentice

Hi, I just got a new Windows 10 computer.  I downloaded the driver for "My Image Garden".  As you can see, the "Scan" icon is grayed out & will NOT let me scan!  WHY is that??  I mean, I even uninstalled it & reinstalled it, & it's doing the same thing, you know???  I mean, the whole idea of My Image Garden is to scan, you know??  At least for ME it is!  So please tell me, what am I doing wrong?  What am I NOT doing right?  How so I solve this, what do I do?  Anyone?  Thanks!  My canon printer/scanner model is PIXMA TS8120 btw.

my image garden problem.jpg

1 REPLY 1

Patrick
Product Expert
Product Expert

Hi freewaydog,

 

Please click the Windows button and in the menu that appears, open the Canon Utilities folder.

 

In the list of programs in the Canon Utilities folder, do you see the IJ Scan Utility?

 

If you do, please attempt to scan using it.  Are you able to scan?

 

If you do not have it, please install the driver for your PIXMA TS8120.  To do this, please CLICK THIS LINK.  Once the file has finished downloading please open/run it to install.  Once complete, please open the IJ Scan Utility to attempt to scan.

 

 

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
Announcements
11/22/2022: New firmware available for EOS R3, EOS R7 and EOS R10
11/16/2022: We're thrilled to be ranked among the Best Employers for Veterans in 2022 by Forbes.
10/14/2022: Help ensure your autofocus is properly aligned with a Canon Precision Alignment
09/19/2022: New firmware version 1.0.4.1 is available for EOS C70
08/31/2022: New firmware version 1.1.1 is available for RF 70-200mm L IS USM
08/09/2022: New firmware version 1.2.0 is available for CR-N 300
08/09/2022: New firmware version 1.2.0 is available for CR-N 500
07/28/2022: New firmware version 1.2.1 is available for EOS-R3
07/21/2022: New firmware version 1.6.0 is available for EOS-R5
07/21/2022: New firmware version 1.6.0 is available for EOS-R6
07/21/2022: New firmware version 1.1.0 is available for EOS-R7
07/21/2022: New firmware version 1.1.0 is available for EOS-R10
07/14/2022: New firmware version 1.0.1 is available for CR-X300
07/01/2022: New firmware version 1.3.0 is available for PowerShot PICK
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
06/07/2022: New firmware version 1.0.3 is available for EOS M50 Mark II
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version 1.0.5.1 is available for EOS-C500 Mark II
05/26/2022: New firmware version 1.0.3.1 is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version 1.0.1.1 is available for EOS R5 C
03/23/2022: New firmware version 1.0.3.1 is available for EOS-C70
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/19/2022: READY FOR ANYTHING EOS-R5 C
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.
01/05/2022: Welcome to CES 2022!