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PIXMA MG5520 Printing Double

Roapolinar03076
Apprentice

HI I'm having problems with my printer because it prints double the big letters and I cleaned the encodec line but it didn't work, could someone help me. thank you for the answer.

2 REPLIES 2

ArthurJ
Product Expert
Product Expert

Hi,

Since cleaning the encoder strip did not resolve the issue, the printer has experienced an internal hardware issue and would need to be replaced. 

You would qualify for the Canon Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take advantage of this offer, please the Canon Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

boomer-gov
Apprentice

what about getting a new print head?

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