PIXMA MG5420 Printer only prints a portion of the photo or document

[schmidt408]

Attempting to print photos or documents is getting very frustrating - only a portion of the print job is being printed.

The LAN Details on the printer are the following:

• Connection: Active
• Communication Mode: Infrastructure
• Channel: 1
• Encryption: AES
• WEP Key Length: Inactive
• Authentication: WPA2-PSK
• Signal Strength: 81%

The machine doing the printing is:

Asus Notebook U52F

• 4 GB RAM
• 64-bit OS
• Intel i5 CPU - 2.53 GHz
• Windows 7 Home Premium SP1

Printing from applications such as MS Word 2010, Adobe PDF Reader XI, and Canon Quick Menu

Router, Printer and Laptop are all within 10-15 feet of each other on the same floor.  Any suggestions on how to fix this and prevent additional paper waste?  

If any additional information is needed please let me know.  Much appreciated!!

[kahveen]

Hi schmidt408,

As I understand that only a portion of your print is printed out.

Kindly advise whether does this also occur when your perform a photocopy function without the help of your computer?

Best Regards,

KahVeen

[schmidt408]

Thanks for your reply, KahVeen. Photocopy function works fine.

[kahveen]

Hi schmidt408,

Thanks for your respond.

If the photocopy function is normal then you can be assured that the printer is working as per normal.

Have you tried printing from a different computer or a different file? what is the outcome?

Best Regards,

KahVeen

[schmidt408]

Thanks for the follow-up KahVeen - as mentioned, tech support gave me a few things to adjust and so far so good. thx

[Michael · Accepted solution]

Hello.

Additional troubleshooting will have to be done to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

[schmidt408]

Contacted Tech Support and couple adjustments were made - so far so good ...