PIXMA TS7720 Only printing Bright red - Nozzle check passes

[kkraegee]

Hello, 

I am printing on cardstock and plain paper and my printer will only print in bright red when the document should be black. I have tried printing in color and in B&W and still end up with the same result. I've tried the nozzle check and it prints black completely fine there. I've also tried running the nozzle cleaning and that doesn't work either. I've also tried printing through the Canon Driver application with no luck. Please help - I have no idea what to do to get it to print in black ink again!!!

[DerrickL]

When you say the nozzle cleaning does not work, the black does not print?

[kkraegee]

When I complete the nozzle check and it prints all colors just fine including black. I’ve ran the nozzle cleaning for good measure but doesn’t seem to fix the issue! 

[DerrickL]

Bypass all the Canon setting settings and run a Windows test print. This may help determing if there is a program issue or setting that is wrong.

To print a test page in Windows, go to Settings > Devices > Printers & Scanners, select your printer, click "Manage," and choose "Print a Test Page." If it prints with black ink, something is wrong somewhere in the Canon settings. If it does not print, there is something seriously wrong somewhere.