cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

PIXMA MG3620 Washed Out Photo Prints

nancyr84
Contributor

I’ve had this printer since August. It started printing terrible washed out photos. My ink levels were low so bought new ink. The photos are the same. Totally unusable. I have done a deep cleaning. Reinstalled 4 times , checked printer cartridges multiple times. This was a very inexpensive printer and if it wasn’t for the fact I just spent over $50 on ink , I would just throw it out. I also calibrated my monitor. Any ideas? This is a gorgeous picture , just so you know.

Nancy 7C4F6AC4-7390-4D57-BF44-768BD3D3C3C3.jpeg

3 REPLIES 3

ArthurJ
Product Expert
Product Expert

Hi,

So we can best assist you, please reply with the answers to the following: 

  • Is the printer installed on a Windows or Mac computer? 
  • Are you printing from a print software or opening the picture and selecting print? 
  • What type of paper is loaded into the printer? 

Or if you would like assistance in real time to resolve this issue, you will need to register your Canon gear HERE to access additional support options.

We look forward to hearing from you. 

Greetings ArthurJ,

@Nancy,

Are you also certain you are printing on the correct side of the paper?

~Rick
Bay Area - CA


~R5 C (1.0.2.1) ~RF Trinity, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring

~6D2 (v1.1.1) Retiring ~EF Trinity, others ~DxO PhotoLab Elite ~Windows10/11 Pro ~EVGA RTX 3080Ti FTW3 Ultra ~ImageClass MF644Cdw ~Pixel6 ~CarePaks Are Worth It

jrhoffman75
Legend

The curl of the paper gives additional weight to Rick's question about whether you are printing on the correct side of the paper.

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, Pixma TR8620a, LR Classic
Announcements

03/30/2023: New firmware updates are available.

EOS R3 - Version 1.4.0

EOS R5 - Version 1.8.1

EOS 1DX Mark III- Version 1.7.1

Speedlite EL-1 - Version 1.0.2

03/30/2023: Product Advisory for EF50 F1.2 L USM

03/30/2023: Product Advisory for EOS R10


03/28/2023: New firmware version 1.0.3.1 is available for EOS-R5 C
03/14/2023: New firmware version 1.8.1 is available for EOS R6
02/24/2023: We've updated Share Your Photos

2/07/2023: New product announcements!

EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM
01/18/2023: New firmware version 1.1.1 is available for EOS R6 Mark II
01/09/2023: Help ensure your autofocus is properly aligned with a Canon Precision Alignment
01/03/2023: Welcome to CES 2023!
12/08/2022: New firmware version 1.0.5.1 is available for EOS C70
12/07/2022: New firmware version 1.7.0 is available for EOS R5
11/16/2022: We're thrilled to be ranked among the Best Employers for Veterans in 2022 by Forbes.
08/31/2022: New firmware version 1.1.1 is available for RF 70-200mm L IS USM
08/09/2022: New firmware version 1.2.0 is available for CR-N 300
08/09/2022: New firmware version 1.2.0 is available for CR-N 500
07/14/2022: New firmware version 1.0.1 is available for CR-X300
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version 1.0.5.1 is available for EOS-C500 Mark II
05/26/2022: New firmware version 1.0.3.1 is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
03/23/2022: New firmware version 1.0.3.1 is available for EOS-C70
02/09/2022: Share Your Photos is back!
01/19/2022: READY FOR ANYTHING EOS-R5 C
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.