PIXMA MG3620 Washed Out Photo Prints

[nancyr84]

I’ve had this printer since August. It started printing terrible washed out photos. My ink levels were low so bought new ink. The photos are the same. Totally unusable. I have done a deep cleaning. Reinstalled 4 times , checked printer cartridges multiple times. This was a very inexpensive printer and if it wasn’t for the fact I just spent over $50 on ink , I would just throw it out. I also calibrated my monitor. Any ideas? This is a gorgeous picture , just so you know.

Nancy 

[ArthurJ]

Hi,

So we can best assist you, please reply with the answers to the following: 

• Is the printer installed on a Windows or Mac computer? 
• Are you printing from a print software or opening the picture and selecting print? 
• What type of paper is loaded into the printer? 

Or if you would like assistance in real time to resolve this issue, you will need to register your Canon gear HERE to access additional support options.

We look forward to hearing from you. 

[shadowsports]

Greetings ArthurJ,

@Nancy,

Are you also certain you are printing on the correct side of the paper?

[jrhoffman75]

The curl of the paper gives additional weight to Rick's question about whether you are printing on the correct side of the paper.

[tullynally]

Is the device plugged in and turned on‽

[Edited post as all caps is not allowed]