PIXMA MG3620 Black ink not printing

[liljasx]

EDIT.. CANON PIXMA mg3620...

My printer was working fine, and it ran out of color ink. I replaced the colored ink, and now the black won't print! The black ink is over half full. I cleaned the print heads using the on screen instructions, and manually. This ink is super juicy and new. I had zero problems with this until I changed the colored ink! And they are in the correct spots, and I have done all troubleshooting. Please help!!

[jrhoffman75]

When you run the nozzle check is the black ink printing?

[liljasx]

No, not during the nozzle check/cleaning. But when I print a page normally there is faded black text and lines. 

[Danny]

Hi, liljasx!

So that the Community can help you better, we need to know exactly which Canon printer model you're using. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

[Danny]

Hi again, liljasx! Thanks for letting us know that you're using a Canon inkjet printer with a model number in the 3600 range. We've put out two different printers with model numbers in that range, specifically the PIXMA MG3620 and the PIXMA iP3600. Please let us know which one of these two you have or if you're using a different printer model than the ones we just mentioned. Before we can effectively help, we need to know exactly what we're working with.

We look forward to your reply!

[frustrated99]

I'm having the same problem, I replaced both colour and black inks for the first time after purchasing this printer and the while colour seems to be working fine the blacks not so much.  I've run the cleaning function a few times and even tried the deep clean to no avail.  I have the Canon MG3620.

[Patrick]

Hi frustrated99,

Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PIXMA MG3620 and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support for assistance with the ink of your MG3620.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.