PIXMA G620 Firmware failing to update

[shazzieroo]

Hello

Yesterday I started receiving the alert indicating that there is a firmware update for my printer. I ignored it as I was in the midst of printing my orders. Partway through, the paper began to not feed... so I assumed that perhaps it was going to force my hand with the update, so I went ahead and tried to do it.

HOWEVER. Every single time it just powers off in the middle, and then comes back on and says "failed to update" 

I have checked my connection, restarted, powered off and left it off, unplugged it for periods of time... I even got desperate and did a factory reset, which only got me right back to square one.

So here I sit with a printer that wont feed (I've tried a ton of fixes for that, but as I'm now pretty sure it doesn't have anything to do with the firmware update after all.... I am all ears for any ideas for that too) or update.... and orders that need fulfilling. I do have a backup printer but the quality is just not the same.

Is anyone else experiencing this issue, and/or does anyone have a fix?

[Adrian0]

I too am having the same error.  My printer (G650 - i.e. G600 Series) is suggesting that there is a Firmware update available and when I go through the Firware update process it startes to download but then the orange warning light flashes and eventually reports that the download has failed.  I too have done this process previously without any problems. 

[shazzieroo]

Ok. It's wild how similar our issues are. In fact... identical. It feels like an interesting coincidence if it's not related. 

Upgrade your printer? Oops, they said the inside words out loud. Starting to seem like that was the whole point of this firmware update!

[Murmelantes]

Well, she wasn't lying, apparently.
I just tried again and... update succesfull!
I hope this means it's solved for everybody, but in my case, it finally worked.

[Murmelantes]

Hello, you may want to try again, support told @hudsonhawk1 that something would be done on their side today...
And in my case, after days of trying, the update was finally sucessful.
I hope this means it's solved for everybody, and that it will solve your feeding issue (mine was not having the issue, just the failed update problem).

[shadowsports]

No apology needed.  Agree there are multiple ways to achieve the change.  😊

[LoveAutumn]

Successful for me as of this morning. Thank you Canon for fixing the issue.

[hudsonhawk1]

Work for me as well! I hope Canon learn to lesson from all of this so we don't have to go through it. 

[Adrian0]

Just to confirm - as others - I've just run the firmware update and it has worked without any hitch at all.  Thanks to all. 👍🏽

[Camper]

I was also successful this morning in getting it updated.

[roger684]

Firmware update was successful for me on 8-28-24. Thanks to all of you who contributed and commented regarding this Canon G620 firmware update issue. I hope for future updates that Canon double and triple checks these firmware updates before releasing them to Canon product users.