As far as I understand there's a specific message for when the printer can't reach the update server, which is not what's happening here.Seems that the update process is failing, not the download itself.Got an answer as well from the european support...
I contacted the European support (living in Spain, the G620 is sold as G650 there so I can't open a ticket to the US support.But yes, I would advise you all to open tickets. that's the best way for this to get visibility.Now I'm hoping a new firmware...
Sorry to insist, but especially for a temporary change changing it at printer level is the way to go:If the change is done at router level, it would need to be propagated to the printer.This is done when the printer gets it's IP from the router by DH...
The issue is that while they're not required, once detected they interfere with the normal use of the printer (turning off the printer requires you to confirm you want to update or not, etc.)Turning off the automatic updating doesn't seem to correct ...
Hello, same issue with a G650.(the firmware update, not the feeding)I tried restoring to factory defaults, changing the DNS just in case, leaving it unplugged...No changes.Really hoping it's a global issue and not something specific to our printers.