PIXMA G6020 Scan Function: Computer not connected error

[BWSmith]

I bought a PIXMA 6020 printer/scanner.  I hooked it up to wi fi and the print function works.  When I try to scan a document it says the computer is not connected and defaults to Local (USB).  The computer is connected or the printer wouldn't work.   There isn't even a standard USB port, it looks like I need  special cable.

How do I get the scanner to work?

[Tiffany]

Welcome to the forum!

So that the Community can help you better, let us know which version of Windows or macOS you are using? How are you connecting? Any other details you'd like to give will only help the Community better understand your issue. The forum is not intended for immediate support. If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE

[BWSmith]

I am running Windows 11.  I'm connected wireless.  The router is 3' away from the computer and printer.

I am connecting 2 computers to the printer wirelessly.  Both work well in the print mode.  

[Danny]

Thanks for the info!  One more question we forgot to ask is which specific Canon printer model you're using.  We've made multiple PIXMA printers with the number 6020 in their name so please let us know if you've got the PIXMA G6020, the PIXMA TS6020, or something else.

We look forward to your reply!

[BWSmith]

The printer is a G6020

[BWSmith]

G6020

[Patrick]

Hi BWSmith,

Please disconnect the USB cable, turn your PIXMA G6020 off and then follow these steps:

1. On your computer, please press the Windows key on your keyboard and the letter I, then let both go.

2. Click on "Bluetooth & devices" on the left side.

3. On the right side, click on "Printers & scanners".

4. Click on the Canon G6020 series. In the new window, click "Remove" at the top.

5. Repeat until all G6020's have been removed from the Printers list.

6. Close the Printers window once complete.

Next, we will download the latest driver:

1. Please click this link: https://www.usa.canon.com/support/p/pixma-g6020#DOWNLOADS

2. Click on Software & Drivers.

3. Choose "Windows" from the Operating System drop down and then "Windows 11" from the Version drop down.

4. Click the Download button to the right of "Print Driver and Scan Utility Installer Ver.1.01 (Windows)". Note: you may have to click the "Load More" button to locate this.

5. Once that file finishes, please open or run that file to begin the installation on your computer. If you have to search for the file first, the files name is: "md__-win-g6000-1_01-ea34_2.exe"

6. Follow the on screen prompts to reinstall for use with a wireless connection. Please do not turn your G6020 back on until the installation starts looking for the printer.

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