03-21-2021 04:20 PM
After one year of faithful service, my PIXIMA TS6220 has started putting 98% of all print jobs in error status. Though the WiFi settings on the printer panel shows "Enabled (Connected), the computer device-status shows it "disconnected." Here's what I've tried:
Other things I've recently done:
I'm at my wit's end and hoping for guidance on how to correct this issue. I would welcome any input you can provide.
Thank you.
Solved! Go to Solution.
03-22-2021 03:58 PM - edited 03-22-2021 04:04 PM
I called Canon Support (866) 261-9362. Available Mon-Friday (Eastern). They provide free support for first 3 years of printer's life, after that there is a charge for their service. There was a 30+ minute wait, but the support person was knowledgeable, patient, and able to resolve the issue by having me perform the following steps:
- Delete all TS6220 printer entries (I had two) using the Windows printer-control panel*
- Delete all TS6220 print drivers (There was only one)
- Restart (not shutdown) the computer
- Re-add the printer (Click the plus sign at bottom of windows printer-control panel * and let it search for available printers on the network. Then select the one I wanted.
- Download a new Pixma TS6220 driver from the Canon website
- Install the new driver by clicking on it in the download file (Note: My operating system is Windows 10)
- Once installed, had me print a test page and then print one of my documents.
Everything printed successfully.
*Note: There are several ways to reach the printer-control panel. One is to key in the Windows Logo key and R to bring up a run screen (i.e. command prompt). Then type in: control printers. Then hit enter.
03-22-2021 03:58 PM - edited 03-22-2021 04:04 PM
I called Canon Support (866) 261-9362. Available Mon-Friday (Eastern). They provide free support for first 3 years of printer's life, after that there is a charge for their service. There was a 30+ minute wait, but the support person was knowledgeable, patient, and able to resolve the issue by having me perform the following steps:
- Delete all TS6220 printer entries (I had two) using the Windows printer-control panel*
- Delete all TS6220 print drivers (There was only one)
- Restart (not shutdown) the computer
- Re-add the printer (Click the plus sign at bottom of windows printer-control panel * and let it search for available printers on the network. Then select the one I wanted.
- Download a new Pixma TS6220 driver from the Canon website
- Install the new driver by clicking on it in the download file (Note: My operating system is Windows 10)
- Once installed, had me print a test page and then print one of my documents.
Everything printed successfully.
*Note: There are several ways to reach the printer-control panel. One is to key in the Windows Logo key and R to bring up a run screen (i.e. command prompt). Then type in: control printers. Then hit enter.
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.