12-19-2016 11:38 PM
I have a new (couple of months) Pixma MX922. I created disk labels with My Image Garden. Tried for the first time to print to a printable disk and got the following message:
"Cannot print because a printer supported by this software is not installed."
I am using a Macbook Pro running Sierra 10.12.1, and the printer is the default on my printer list, so obviously my computer is seeing the printer.
Any thoughts on why I cannot get Canon's own software to see their printer on my home network? Bums me out, as the three disks I was going to print were going to be Christmas presents for family members.
Any help on this is greatly appreciated.
12-21-2016 10:09 AM
Please try reinstalling My Image Garden, using the latest version available from Canon's web site:
Once reinstalled, please attempt to print on your discs again.
If you continue to have difficulties, please contact our support group using the following link:
12-27-2016 10:16 AM
12-27-2016 11:49 AM
It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:
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