12-19-2016 11:38 PM
I have a new (couple of months) Pixma MX922. I created disk labels with My Image Garden. Tried for the first time to print to a printable disk and got the following message:
"Cannot print because a printer supported by this software is not installed."
I am using a Macbook Pro running Sierra 10.12.1, and the printer is the default on my printer list, so obviously my computer is seeing the printer.
Any thoughts on why I cannot get Canon's own software to see their printer on my home network? Bums me out, as the three disks I was going to print were going to be Christmas presents for family members.
Any help on this is greatly appreciated.
12-21-2016 10:09 AM
Please try reinstalling My Image Garden, using the latest version available from Canon's web site:
Once reinstalled, please attempt to print on your discs again.
If you continue to have difficulties, please contact our support group using the following link:
12-27-2016 10:16 AM
12-27-2016 11:49 AM
It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:
03/02/2023: New Firmware Updates Are Available:EOS R7 - Version 1.3.0EOS R10 - Version 1.3.0
2/07/2023: New product announcements!EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.