My Image Garden does not enable scanner

[rwood359]

I just installed Ny Image Garden.  The printer is functional (MG6220), but the scanner is greyed out - not enabled.

Canon Navigator and my other photo editor recognize and use the scanner.

I have installed both the network and USB drivers to no avail.

Any suggestions?

[DennisKathyB · Accepted solution]

I removed then reloaded all Canon software and Drivers............. Problem gone

[Phil1957]

I'm having the same problem. I originally downloaded the image garden driver and software to accomodate my new Canon MG5675 a couple of years ago. Up until a couple of weeks ago all was working well. Something went awry and I was unable to scan. Eventually in frustration, I deleted the software and downloaded it all again. The scanner function is shaded out though and I'm still unable to scan. Help!

[Patrick]

Hi Phil1957,

Are you able to scan using the IJ Scan Utility?

https://ugp01.c-ij.com/ij/webmanual/Manual/W/MG5600%20series/EN/CNT/cnt_scan01.html

[jcasserly]

Go to the Canon driver download site below (enter your printer):

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/inkjet-multifunction/mx-s...

Select the printer driver and install: MX490 series Full Driver & Software Package (Windows)

After the driver was installed the scan was selectable and worked fine.