My Image Garden does not enable scanner

[rwood359]

I just installed Ny Image Garden.  The printer is functional (MG6220), but the scanner is greyed out - not enabled.

Canon Navigator and my other photo editor recognize and use the scanner.

I have installed both the network and USB drivers to no avail.

Any suggestions?

[WayneSurf]

My Image Garden was OK then suddenly one day SCAN was not enabled -

Running on Canon TR7560 and Windows 10

I unistalled both ->>

• Canon IJ Network Scanner Selector EX2

and

• Canon IJ Scan Utility

Reinstalled full TR7560 Printer setup - scanner now enabled - working OK

[jo9]

I am using Prixma G2420 Printer, but My Image Garden, scan option has been grayed. Canon advice the solution please

[Patrick]

Hi jo9,

Please open the IJ Scan Utility.  Are you able to scan using that application?

[DennisKathyB]

Yes.  The IJ scan works and problem is solved.

On my old Canon MG7720 I uses Image Garden, so I was use to that.

Time will tell if I like IJ Scan as well as I did liked Image Garden.