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My Image Garden does not enable scanner

rwood359
Apprentice

I just installed Ny Image Garden.  The printer is functional (MG6220), but the scanner is greyed out - not enabled.

Canon Navigator and my other photo editor recognize and use the scanner.

I have installed both the network and USB drivers to no avail.

Any suggestions?

 

53 REPLIES 53

My Image Garden was OK then suddenly one day SCAN was not enabled -

Running on Canon TR7560 and Windows 10

 

I unistalled both ->>

  • Canon IJ Network Scanner Selector EX2

and

  • Canon IJ Scan Utility

Reinstalled full TR7560 Printer setup - scanner now enabled - working OK

I am using Prixma G2420 Printer, but My Image Garden, scan option has been grayed. Canon advice the solution please

 

Patrick
Product Expert
Product Expert

Hi jo9,

 

Please open the IJ Scan Utility.  Are you able to scan using that application?

 

 

 

 

 

Yes.  The IJ scan works and problem is solved.

On my old Canon MG7720 I uses Image Garden, so I was use to that.

Time will tell if I like IJ Scan as well as I did liked Image Garden.

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