My Image Garden does not enable scanner

[rwood359]

I just installed Ny Image Garden.  The printer is functional (MG6220), but the scanner is greyed out - not enabled.

Canon Navigator and my other photo editor recognize and use the scanner.

I have installed both the network and USB drivers to no avail.

Any suggestions?

[WHF]

I'm using Windows 10.  My Canon is a TS 5050.  My Image Garden was allowing me to scan on my old PC but Scan is now all greyed out.  I need my printer/scanner to work.  Help???

[Phil1957]

I'm having the same problem. I originally downloaded the image garden driver and software to accomodate my new Canon MG5675 a couple of years ago. Up until a couple of weeks ago all was working well. Something went awry and I was unable to scan. Eventually in frustration, I deleted the software and downloaded it all again. The scanner function is shaded out though and I'm still unable to scan. Help!

[Patrick]

Hi WHF,

Are you able to scan using the IJ Scan Utility?

https://ugp01.c-ij.com/ij/webmanual/ScanUtility/W/TS5000%20series/1.1/EN/SU/su_scan01_w.html

[Patrick]

Hi Phil1957,

Are you able to scan using the IJ Scan Utility?

https://ugp01.c-ij.com/ij/webmanual/Manual/W/MG5600%20series/EN/CNT/cnt_scan01.html

[DennisKathyB]

Windows 10 (64 bit)

Wi-Fi

PIXMA MG7720

Everyting worked fine.

I then had to reload the Windows 10 operating system

I reloaded all the latest canon software and drivers

Printing works fine.

Now the scan option is 'grayed' out.

IJ scan utiliy appears missing.

Image Garden works fine except NO scan (grayed out)?

[DennisKathyB · Accepted solution]

I removed then reloaded all Canon software and Drivers............. Problem gone

[ceaemjay]

This helped me, thank you.

Although, I'm in the UK and had to go to Canon's UK website for the drivers. Maybe my model isn't avaliable in the US (: 

[Dbradt]

I have the same issue. 

macOS Big Sur

Version 11.2.3

Canon Pixma MX922 is my all in one printer. 

Scan feature is grayed out in My Image Garden. 

[Dbradt]

What software did they say to use?

[jcasserly]

Go to the Canon driver download site below (enter your printer):

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/inkjet-multifunction/mx-s...

Select the printer driver and install: MX490 series Full Driver & Software Package (Windows)

After the driver was installed the scan was selectable and worked fine.