My Dell Inspiron 1525 is USB connected to my Canon Pixma MX 392 printer, but is "not detecting".

[hugh37]

My Dell Inspiron 1525 laptop is USB connected to my Canon Pixma MX392 multifunction printer. Though the

printer is functioning properly in all respects, a message is showing that my laptop "cannot detect" the printer.

At the same time I'm receiving a message (wizard?) "Found New Hardware - Windows Needs to Install Driver

Software for Your Universal Serial Bus (USB) Controller". My Printer folder shows my Canon is "ready",

and the Port is shown as "USB..Virtual printer port for Canon MX390 series Printer". My Device Manager

folder lists the Canon printer and fax under "Printers", and under "Universal Serial Bus (USB) Controllers"

are listed: MX390 series (1 time); Universal Serial Bus (USB) Controller (7 times); Unknown device (7 times);

USB Printing Support (2 times). I've tried unistalling and re- installing everything associated with the printer,

but get the same results. As I've stated the printer is functioning fine, but the "incessant" appearing of the

message, "Found New Hardware, etc." is extremely annoying. When I follow the "wizard's" instructions to,

"locate and install driver software (recommended)", I'm finally told to" insert the disc that came with your Universal Serial Bus (USB) Controller". I don't have any discs that came with either the printer or laptop. Is

anyone able to make any sense of this...and, hopefully, offer help in getting rid of the "Found New Hardware"

message. Many thanks!

[jrhoffman75]

I'm not sure the error is related to your printer.

http://www.tomshardware.com/s/install+driver+universal+serial+bus+usb+controller/

Have you tried going to the Windows Update software program and seeing if there are any udates related to your message?

[hugh37]

Thanks, jrhoffman75.  I agree that it's not likely my printer and  I've long ago tried the

Windows updates, with no success.  Thanks for the suggestions...any others you

might have, I'll welcome.  hugh37