PIXMA TR7020a connected to Wi-Fi but still not printing

[Willsfla]

I just got a Canon Pixma TR 7020a  printer, both my IPhone and iPad show I’m connected to the printer thru the Wi-Fi but I still cannot print anything from neither device.

[Danny]

Thanks for joining the conversation, Willsfla!

So that the Community can help you better, we need to know exactly which version of iOS is running on each of your devices. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

[Willsfla]

I have no clue 

[Danny]

To check your iOS version, open the Settings app on the device and then tap General, tap About, and then look for Software Version.  The number next to that is what we need here.

[Willsfla]

18.1.1

[Patrick]

Hi Willsfla,

Because it is very difficult to diagnose and resolve network issues via message board, it is recommended that you contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PIXMA TR7020a and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support. A Technical Support Representative can determine the cause of the wireless issue you are experiencing and resolve it for you.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.