MP Navigator and High Sierra

[Mike12]

After installing macOS 10.13.1 (High Sierra) MP Navigator EX 4.0 has ceased to work.

[McFountain]

I have an MP 640 that works under High Sierra. Read back the posts to Find my solution.

[waltgoede]

Although everyone is mad at Canon, I think a lot of us have found solutions and have posted the results on this site, for many different Canon models. New people having this problem need to be willing to look back and find one that fits their situation. Canon won't help and I agree that not buying another Canon product is my solution as well for the long term, but you should be able to find a work around. I found that MP Nav 3.1.5 worked for my MX 870 and others who tried this also found it worked. Others have found other versions that worked for theirs (MP 4.0). The problem is that Canaon doesn't make it easy to find 3.1.5, but I did post where to find this version and detailed instructions on previous posts. Be sure to delete other versions or your printer will look for the wrong one. I also have an older MX 330 that is at another location that I haven't had time to see if I can get it to work.

[marleysrequest]

Thank you for all messages.

I phoned Canon and they were so very helpful in showing me the steps to download 3 updates/drivers.

Our printer is in fine working order now.

Navigator works perfectly.

Phoning Canon is the answer.

[ScottReno]

Tried all the solutions given here.  None of them worked.  I had nothing but trouble with it.  I bought an HP.  Not only did I get it connected to my iMac running High Sierra in no time flat, but my PC, which never hooked up to my Canon, also got hooked up to the HP in less time than it took for me to hook up to my iMac.

[Stubi]

Lots of Canon users are switching here. To all of the switchers, is there software equivalent to MP Navigator a feature of the new printers? That's what the majority of this thread is all about. I'd love to know, that would help the decision to switch for all of us I am quite sure.

It's also important to note that there is, to my knowledge, no particular newer model Canon printer suggested by Canon that has a current updated and working MP Navigator. If I'm wrong about this, would Canon please chime in and save me an hour with tech support?

We also should note that the silence of Canon to commit as to whether they will or will not "fix" this problem may say a lot, that is, it is entirely possible that Apple's new High Sierra has done more damage than they are saying. In other words, maybe Apple has redesigned their OSX so far that Canon will not continue with MP Navigator at all.

So: other printer buyers: did you get scanning software equivalent to MP?

Canon: Is there any discussion with Apple??

[ScottReno]

@Stubi - I bought an HP.  The HP Easy Scan is very similar to MP Navigator.  Honestly, I have never been happy with my Canon.  It was really hard to make it work wirelessly.  I've worked at home with a Windows based laptop since last October.  I finally buckled down and fixed my wireless problem on the Mac, but could not get the PC to connect.

The HP I bought not only connected to both easily, I can scan from Photoshop wirelessly.  I couldn't do that with the Canon.  Image Capture from Apple works as well.

I will admit my Canon printer was an older one, but it was still funcitional and did the job I needed it to do.  I didn't want to replace it but I had no choice.

[Richpw]

I'm very disappointed that my Canon 8800F scanner will not work with OS 10.13.3.  Is Canon going to develop a driver?

[captainhomeslic]

Hey Rich - I just called Canon about my MX870 not working (via the Navigator). The short story is that because my printer is so old, the last effective driver was for Yosemite. The good news is that I was directed to use an application called "Image Capture" that is a piece of Mac Software that is already installed with the OS. Go to Finder > Applications > Image Capture. Once opened, you should see your scanner on the left. Good luck! Or call Canon for more info.

[geckoz100]

http://support-hk.canon-asia.com/contents/HK/EN/0200328115.html

This worked perfectly!  I'm using a PIXMA MG8210 and have OSX High Sierra.  Many thanks to the OP.  I can't believe Canon isn't just making software available worldwide.

[Richpw]

Thanks Captainhomeslic.  Unfortunately, my Canon 8800F scanner doesn’t show up on Image Capture.  I will try calling Canon.