If you have an MX870 there is a better solution. Read my and other previous posts for how to find MP Navigator 3.1.5 that works just the way your old one worked and it is far more covenient than Image Capture
Although everyone is mad at Canon, I think a lot of us have found solutions and have posted the results on this site, for many different Canon models. New people having this problem need to be willing to look back and find one that fits their situati...
Are you sure you deleted all the old versions before loading the new ones? 3.1.5 has seemed to work for a lot of people. It is still terrible that Canon doesn't solve this problem.
You will probably not be happy with Canon support. If you read the 13+ pages of problems all caused by the new High Sierra and Canon not being willing to update its software for MP Navigator to work with High Sierra you may or may not be able to fix ...