MP Navigator and High Sierra

[Mike12]

After installing macOS 10.13.1 (High Sierra) MP Navigator EX 4.0 has ceased to work.

[loevaasbakken]

MG8150 doesn't function with High Sierra

[Marc7747]

Same problem with MP Navigator and High Sierra.  I was able to use it even with El Capitan.  Printer works but scanner function does not.  I have a MP970 and used it mostly for scanning 35mm color negatives and slides.

[Yatcia]

Since the las update of my Macbool Pro to High Sierra 10.13.2 I have not been able to scan.  Any suggestions to fix the problem. Need it URGENT.

[Crista]

Hi Yatcia! 

Thanks for joining and posting in the Canon Forums! 

The Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback.

If you are in the United States and this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team. 

If you live outside the United States, please click here and select your country or region for your support needs.

We hope this helps! 

[waltgoede]

You will probably not be happy with Canon support. If you read the 13+ pages of problems all caused by the new High Sierra and Canon not being willing to update its software for MP Navigator to work with High Sierra you may or may not be able to fix your problem. You didn't say what printer you have and what version of MP Nav you were using successfully before the upgrade to HS. That is extremely important for anyone trying to help you. Note the people answering you on this website are just other with similar problems. Rarely does anyone from Canon weigh in other than to tell you to buy a new printer or call support which from what I have seen is close to useless.  I suggest before going further you look to see if any of the posts in the 13 pages here address the fix to your particular printer.  Many of us have found that changing to MP Navigator 3.1.5 has worked but not for all Canon printers. Read my previous posts as well as others to find where to get this download and what to do with it.

[Stubi]

Crista,

As a moderator, does that mean you have contact with Canon Support at a reasonaby high level?

Why has Canon not weighed in on this matter with a definitve statement? As in:

Yes, we are working on this,

No, we have no intention of fixiing this,

Yes, we have been in touch wth Apple to find the code that is the responsible for undoing functionality of MP Navigator,

Yes, we understand that this is unnaceptable and we are working on a significant discount program to upgrade the offending printers, (not 15%, that really doesnt move the needle)

Something definitive here should be officially stated to either give hope to these Canon users and be helpful in the quest for a workaround, or just send us on our way to another manufacturer so that we can all move on.

Canon needs to exhibit some decency here.

Thank you

[bg1340]

I also have an MX882 and tried installing earlier versions of MP Navigator EX without success, because I coudn't find any earlier version that was compatible with MX882.

I did manage to restore my ability to scan from my computer over wifi (recently upgraded to MacOS High Sierra) as follows:

1. System Preferences > Printers & Scanners

2. Added a new printer definition (+ sign, lower left), selected my printer, and then selected the row where Kind = "Bonjour Multifunction" (not the row where Kind = "Canon IJ Network"). This is a one-time only setup.

3. To scan, I go to System Preferences > Printers & Scanners, and select the printer definition from Step 2.

4. Click on the Scan tab, then Click on Open Scanner..

5. Click on Show Details. Here you have options for controlling scan mode (flatbed vs. document feeder), color vs. black and white scanning, scan resolution, scan size (e.g., US letter), orientation, scan output directory, scan output file name, scan format (e.g., PDF), image correction (contrast), and whether you want to combine all scans together into a single output file.

6. Hit Scan, and away you go.

This does just about everything that I was using MP Navigator EX for.

[cebulon]

The MP970 should be similar to my MP990. I managed to get my MP990 fully functional with High Sierra.

I installed the MP Navigator 3.1.5 (showed up as "MP Navigator 3.1") and deleted the old 3.0 version in the program folder. Then I renamed the file "MP Navigator 3.1" to "MP Navigator 3.0". 

After that initiating the scan from the printer worked again as before.

[Piet1]

I am using the Canon Pixma MG6150. I can still print under High Sierra, but the scan utility does't fuction anymore.

[fabio_pugliese]

Same problem here in Italy. My MG5350 worked well as long as I did the upgrade of the operative system. Now my mac cannot recognize the printer/scanner anymore.

Waiting for a real answer from your side.

Is unacceptable that a company like Canon cannot do anything for fixing the problem.

thanks

F