MG5650 Orange alarm light on, not flashing, no error displayed.

[Seiree]

Hello, I would like to ask assistance with a problem my brand new MG5650 printer is having. I managed to correctly print a test page after setting it up and then followed the instructions to turn it off. The next day I tried printing something and the orange alarm light turned on when I pressed the power button.

The power button also stays on, but the LCD display doesn't turn on and it doesn't show any error. The printer doesn't make any powering up sounds either. 

I tried plugging it into all the different outlets in my house thinking that might be the problem to no avail. 

At one point it did turn on and I managed to print that one document, but now it's doing it again and I can't find anybody else with this error. 

I would aprieciate some help with it before returning it to the store.

Thank you.

[ak2]

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@Koshington wrote:

None of the suggestions on here worked for me. So I found my own solution by trial and error
① Turn off printer
② turn on the printer with power button and WiFi button held down.

③ release all buttons at once. 

Registered just to say thanks - this worked for me too.

Canon IP8760, had left it unplugged from power for a long time, when I went to turn it on the Orange LED was lit, not flashing, and pressing the power did nothing.

Pressing Wifi and Power buttons while connecting power cable, then releasing both buttons, then pressing the power button once allowed it to fire up again. It has forgotten its wifi connection but I can reconfigure that...

[Kalico]

Did you ever manage to find a solution to this?  Seems ridiculous that a printer can be redered useless just by the power going down.

[Kalico]

Well, I have to say that I'll never buy anything from Canon ever again.   Nor will my company.  What a ridiculous situation that a machine that loses power will not then power up again.  Ever!

None of the suggestions here work, so effectively my printer is land-fill.  I am naturally rather unhappy about that, given there was nothing wrong with it.  it just lost power for goodness sake.

[James_C]

Welcome to The Canon Forums!

We appreciate your participation, though we need to let you know that your product MG5650 appears to be a model that is not supported by our team here at Canon USA. While the community is welcome to chime in, the Canon Community Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

If you live outside the United States, please click HERE and select your country to find support in your part of the world.

[MIMI0411]

Agreed!  Finally (after months) received an e-mail response to my error stating that canon do not support my model in the U.S. 😳  Never ever again will I buy ANY canon products!!! 

[KimAllyn]

Works up until the point of where the orange button blinks.  As soon as I turn the printer on, it goes back to solid/constantly on.  Cannot turn printer off without unplugging.  So basically I bought a piece of garbage.  Will stick with HP from now on.

[rannochog]

the power button is all that fixed it for you guys, that Wifi button? its not a button lol its nothing more than an LED.

[Elmircia]

This only worked for me when in step 5, I pressed ON and STOP button at the same time. Orange light disappeared, then press ON again, printer is back to normal and working fine. 

so thank you! 

[pecon]

I have had this problem for a while now. It happened every time I powered off the printer, usually it could be sorted by powering on and off several times but this time it would not clear. I eventually tried JosBly's fix with slight variations in the button sequence I got it sorted. Much appreciated.

[pecon]

I thought I was sorted using JosBly's method. I got as far as getting the light to flash slowly but pressing the on button brought it back to a steady orange. The problem was caused by a power outrage.