01-12-2015 03:55 PM
Hello, I would like to ask assistance with a problem my brand new MG5650 printer is having. I managed to correctly print a test page after setting it up and then followed the instructions to turn it off. The next day I tried printing something and the orange alarm light turned on when I pressed the power button.
The power button also stays on, but the LCD display doesn't turn on and it doesn't show any error. The printer doesn't make any powering up sounds either.
I tried plugging it into all the different outlets in my house thinking that might be the problem to no avail.
At one point it did turn on and I managed to print that one document, but now it's doing it again and I can't find anybody else with this error.
I would aprieciate some help with it before returning it to the store.
Thank you.
02-10-2025 07:54 AM
The problem is not always fixable with HosBly's method. I for one couldn't get it to work and tried every angle. In the end I threw the printer away AND decided to never buy or recommend a Canon product ever again. That's a lot of lost business, given the industry I'm in, but no way I could recommend them. Get a power outage and the device is bricked. Not nice.
02-10-2025 08:02 AM
I've also had to scrap my MG as nothing worked. I reluctantly bought another Canon, this time a cheap TS 5350i as I was offered 20% off when I contacted them for help. None of the other brands seemed to offer the same specs at the same price. I was surprised at the MG giving up as while it was plugged in, it was not switched on. Coincidence?.
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