Colours in PIXMA G7020 not working Error 5200 but ink wells are full

[Lauradug]

Hi I need help I have a printer thats only a year old (in Australia) Canon G7020.

I just ran a nozzle check and it wont print cyan or magenta (blue&pink) its barely printing yellow.

Ive tried to clean it many times, ive filled the ink wells and every time i try do a deep clean it gives me error code 5200 but that means the ink wells are low and they arent.

Ive plugged it out for 10 mins, Ive reconnected to wifi, Ive reset the ink levels - im stumped - its only a new printer why is it not working I dont use it all the time 

[ArthurJ]

Hi,

You've reached support for Canon U.S.A. I recommend contacting the branch of Canon for your region. You may find the correct website using the map on the Canon Global website: http://global.canon/en/support/

We look forward to hearing from you.