04-30-2023 06:52 PM
Hi there. I have a Canon Pixma MG4120 that won't connect to a recently purchased MacBook. I know the Pixma MG4120 is retired, but I'm using a USB, so shouldn't it still work with my MacBook? I tried to download the driver software but there were way too many sites and options and I didn't know which one, if any, I could trust. When I came to the official Canon site, all I got was a message telling me the Pixma was retired. That's what brought me here. The MacBook operating system is macOS Monterey, version 12.5. It has an Apple M1 Chip and 8 GB Memory. Thank you in advance for any help or suggestions.
04-30-2023 10:02 PM - edited 04-30-2023 10:06 PM
Greetings,
No drivers are available for Monterey OS. You can try to connect the device and see what happens. With certainty you will need to tell GateKeeper that you want to allow communication with the device when its connected for the first time. I don't have my mac with me, but it looks similar to this. (printer not phone). If your new MAC has USB-C and you are using some type of adapter, it might not be compatible or allow the printer to connect. You'll need one that has the correct PIN mapping for detection and communication.
The printer hasn't had drivers since High Sierra, so I can't say if the printer with work with Monterey. If it does, it might be limited without drivers. You can try it though.
~Rick
Bay Area - CA
~R5 C (1.0.7.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, ~RF 200-800 +RF 1.4x TC, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8 ~CarePaks Are Worth It
05-01-2023 09:50 AM
Thank you so much for your time and advice. I never got a GateKeeper message when I plugged the printer in and tried to set it up using the USB. This is the problem: when I plug the printer in using the USB, it doesn't show up in the options to add a printer. That's when I looked into it, and it appears that I need to download a driver that will recognize the printer on the MacBook.
I have no idea what a USB-C is, but I assume it's a different style USB plug? How would I know if this is the problem, and how do I find one that has the correct PIN mapping for detection and communication?
05-01-2023 10:07 AM
Greetings,
You are correct. USB-C ports look like this.
If the MacBook doesn't have standard USB, then an adapter allows you to connect the old USB-A to a new USB-C connection. You don't need to buy one from Apple, they will charge you 4 times the $6-8 dollars one might actually cost. You just need one that works. Amazon is a good place to start.
~Rick
Bay Area - CA
~R5 C (1.0.7.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, ~RF 200-800 +RF 1.4x TC, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8 ~CarePaks Are Worth It
05-01-2023 10:13 AM
Thank you! I see. Yes, there are different ports, but that's not the issue. I wish it were because it would be easier to solve! My problem is that I can't find the driver that will allow the laptop to connect to the printer.
09/26/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.1
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.