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Scan doesnt work Mx492 Cannon printer Prixma


re-installed Mx492 printer.  Scan doesnt work

error message: not responding

printer works

fax works


also top loader doesnt work now.



Hi, saynomore!

So that the Community can help you better, we need to know exactly which operating system is running on your computer (i.e. Windows or Mac OS, and which version thereof). That, and any other details you'd like to give will help the Community better understand your issue!

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Thanks and have a great day!

xma MX492 wireless scanning function doesn't work
OptiI need solve

Product Expert
Product Expert

Hi leyla,


Are you able to print wirelessly?


What operating system are you using, Windows or Mac?


What version of Windows (or OS X) is installed on your computer?


Please note, Canon's Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback. If this is an urgent support need, please use the link below to reach our friendly Technical Support Team:

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Hi Everyone,

This is a 6 yr old thread.  Chances are each of you is running a different operating system.  Both have a different issue.

I recommend you start your own threads.  They should include the model of your Canon device, the operating system (build and version) you are using the printer with, how it is connected, and to what?

Any troubleshooting steps you have performed, and any error messages you have observed.  This will ensure the fastest response.

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