04-25-2017 02:21 AM
re-installed Mx492 printer. Scan doesnt work
error message: not responding
printer works
fax works
also top loader doesnt work now.
04-25-2017 08:53 AM
Hi, saynomore!
So that the Community can help you better, we need to know exactly which operating system is running on your computer (i.e. Windows or Mac OS, and which version thereof). That, and any other details you'd like to give will help the Community better understand your issue!
If this is a time-sensitive matter, search our knowledge base or contact our US-based technical support team at http://canon.us/SupportCF
Thanks and have a great day!
03-30-2018 10:36 PM
05-04-2018 12:31 PM
Hi leyla,
Are you able to print wirelessly?
What operating system are you using, Windows or Mac?
What version of Windows (or OS X) is installed on your computer?
Please note, Canon's Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback. If this is an urgent support need, please use the link below to reach our friendly Technical Support Team:
http://Canon.us/ContactLI
05-01-2023 10:15 AM
Hi Everyone,
This is a 6 yr old thread. Chances are each of you is running a different operating system. Both have a different issue.
I recommend you start your own threads. They should include the model of your Canon device, the operating system (build and version) you are using the printer with, how it is connected, and to what?
Any troubleshooting steps you have performed, and any error messages you have observed. This will ensure the fastest response.
~Rick
Bay Area - CA
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