Call to Arms for the dreaded U052 Wrong Printhead Error

[macnicol]

This is a "call to arms" for all of you Canon customers who have had this problem and have had their printers disabled because of it.  Please respond with the model of your printer and if you were able to fix it, what you did to fix it. 

We need to put pressure on Canon to respond this product defect.  It appears to be bad firmware that does not allow the user to override the problem and to continue to use the printer even in a degraded mode.  From my investigations the problem is NOT a printhead issue - no way one can be printing fine and then have this error alert without having changed the printhead or ink cartridges!

Canon, PLEASE take this issue seriously and provide a solution across the affected models.  If nothing else there should be a trade-in allowance for those printers that have been affected by this product defect.

I have had many Canon printers because they have superior functional specifications. I want to be able to continue using Canon products but only if I can have confidence that this product defect will not destroy my investment.

If Canon is unresponsive our next step should be to aggressively publisize this product defect on social media and on major product vendor outlet sites as negatives reviews.

Forum Users, please reply with your affected model number(s) and with details of any succdessful fix procedure.

[cliffting]

U052 problem happened on my MX712 printer when I replace all ink tank with a brandnew package of ChromaLife 100+ model 226 ink tanks.  No matter what I tried, it won't work.  U052 keeps popping up and I cannot use this printer any more.

[Aardvark]

I had an idea!

What if everyone (worldwide) with a dud Canon printer took them to their nearest Canon retailer and left them on the counter?

Someone, somewhere might notice.  Maybe even the mainstream media.

Just a thought...............

[thezillionthsue]

That is a truly brilliant idea.

Sadly most people will probably have binned them.

Mine has gone to my daughter for "spares" should she need them (she has the same model, which luckily for her has not - yet- had the error message .......)

[Aardvark]

Mine's gone as well.  I was so angry at Canon's attitude I smashed it up with a sledgehammer and posted a photo on the internet. Canon deleted it of course. 

[shaval123]

There are almost 1000 posts in this thread representing a lot of people with this U052 issue and Canon still hasn't made any effort to fix our issue that won't cost us  more money. They add insult to injury when you call support and all they say is repair it at a higher cost than replacing the printer or junk it. I will never buy another Canon product!

[alexpinca]

We're in an era of profit justifies all.

[oceanlabyrinth]

Oh, well done Canon - I see you removed my complaint detailing why my own printer broke down. Clearly you DO scan these messages and remove any that are not to your liking. 

Thankyou for now making me a lifelong enemy of your brand - forget the democracy of complaining on these boards. Just dump your elitist arrogance all over the little man. 

37,000 complaints in one of the class action lawsuits alone - I wonder how many people of these customers have told others to stay away from your awful brand, and so it goes on.

But, as long as you lot are making a stinking profit to keep you in stupidly priced houses, top brand tagged clothes, posh dinners, and new boobs for the wife and mistress, what would you care?!

[CanonMG5300]

Me Too - U052 on Canon MG5300 - fine one day, gone the next. (disturbing as I have one at home and one at the offie). Will log a service request.

[brodicus4]

looks like me too,the u052 error,worked fine for a couple of years,using it yesterday,today gone.thanks canon.

[Fromjim]

Don't give up, keep posting here and on Facebook, Canon will answer and fix this problem sooner or later, it's going to cost them customers and sales, they have an excellent product and all they need is to fix the problems they can't forsee then everyone is happy, sales go up it's a win win situation.

God bless Canon, say a prayer for them, it will help.

Jim

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@brodicus4 wrote:

looks like me too,the u052 error,worked fine for a couple of years,using it yesterday,today gone.thanks canon.

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