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WIA error when I try to scan on my G3260 printer / scanner.

westron007
Contributor

I get an error message that says I need to download the windows WIA driver. I have tried all the fixes from You Tube and even reloaded the printer.  No success.  I would apprecuiate any help.  

8 REPLIES 8

Mike
Moderator
Moderator

Hi westron007!

 

To have a better understanding of your issue, please let everyone know the operating system on your computer. Any other details you'd like to give will only help the Community better understand your issue.

 

If this is a time-sensitive matter, please check out your other support options here: https://canon.us/MyCanonAccount

 

Thanks! 

Windows 10 PC 

Hi,

Are you scanning from IJ Scan Utility when the error appears? 

We look forward to your reply. 

westron007
Contributor

I open the Cannon folder and select "scan and print option".  Then the error appears

Hi,

Please open the Canon Utilities folder and check for IJ Scan Utility. If it is listed, please open and try to scan. 

We look forward to your reply. 

But this IJ Scan Utility is not compatible with Photoshop (as new photoshop versions do not support TWAIN - because twain plugin doesn't exist in 64bit variant, and newer photoshop versions only have 64bit variant). This is a workaround because your driver is not WIA compatible!

westron007
Contributor

I had the same error and this worked for me on Windows 11. Microsoft edge

westron007
Contributor

I'm using 64 bit windows 11

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