01-30-2014 01:13 PM
This is a "call to arms" for all of you Canon customers who have had this problem and have had their printers disabled because of it. Please respond with the model of your printer and if you were able to fix it, what you did to fix it.
We need to put pressure on Canon to respond this product defect. It appears to be bad firmware that does not allow the user to override the problem and to continue to use the printer even in a degraded mode. From my investigations the problem is NOT a printhead issue - no way one can be printing fine and then have this error alert without having changed the printhead or ink cartridges!
Canon, PLEASE take this issue seriously and provide a solution across the affected models. If nothing else there should be a trade-in allowance for those printers that have been affected by this product defect.
I have had many Canon printers because they have superior functional specifications. I want to be able to continue using Canon products but only if I can have confidence that this product defect will not destroy my investment.
If Canon is unresponsive our next step should be to aggressively publisize this product defect on social media and on major product vendor outlet sites as negatives reviews.
Forum Users, please reply with your affected model number(s) and with details of any succdessful fix procedure.
11-14-2014 05:34 PM
We were told by the Canon repair people that these printheads are no longer available.
11-15-2014 12:35 AM
Printheads are still available, but don't waste your money. It won't fix the problem.
11-15-2014 05:42 AM
11-15-2014 11:21 AM
11-15-2014 11:57 AM
11-15-2014 12:04 PM
11-15-2014 12:59 PM - edited 11-15-2014 01:01 PM
Yes, I'm with VideoDude. The "Designed Obsolence" supposition has no basis in fact. It's a possibility [and I agree with VideoDude that it is remote], but that's all it is. I would caution everyone not to lapse into "mob mentality" and start screaming foul over something that is not proven. It's enough to focus on Canon's lack of appropreate response to this issue.
"5 incidents in one week" could happen for more reasons than designed obsolence. An unintended sytemic flaw, for instance, could produce the same result.
11-15-2014 01:51 PM
11-15-2014 02:53 PM
Are you sure it was 4 years in every case? If so, that lends more credence to it. But, it's still possible for a unintended flaw to have a consistent timing. Y2K, for instance. Or lithium-ion batteries [which deteriorate even when not being used]. Or, that first batch of LED street lights we all watched fail at around the same time.
12-05-2014 04:24 PM
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