01-30-2014 01:13 PM
This is a "call to arms" for all of you Canon customers who have had this problem and have had their printers disabled because of it. Please respond with the model of your printer and if you were able to fix it, what you did to fix it.
We need to put pressure on Canon to respond this product defect. It appears to be bad firmware that does not allow the user to override the problem and to continue to use the printer even in a degraded mode. From my investigations the problem is NOT a printhead issue - no way one can be printing fine and then have this error alert without having changed the printhead or ink cartridges!
Canon, PLEASE take this issue seriously and provide a solution across the affected models. If nothing else there should be a trade-in allowance for those printers that have been affected by this product defect.
I have had many Canon printers because they have superior functional specifications. I want to be able to continue using Canon products but only if I can have confidence that this product defect will not destroy my investment.
If Canon is unresponsive our next step should be to aggressively publisize this product defect on social media and on major product vendor outlet sites as negatives reviews.
Forum Users, please reply with your affected model number(s) and with details of any succdessful fix procedure.
11-09-2014 08:44 PM
I'll be surprised if they don't delete this but I contacted the law firm thats doing the class action law suit and they emailed a PDF form to fill out to join the class. I'll be submitting the form tomorrow.
11-09-2014 09:51 PM
You actually could have done it online on the firm's website.
11-09-2014 09:58 PM
11-09-2014 10:00 PM
I got a PM from this forum but can't find anywhere in my settings where the heck my PM's are. It shouldn't be this difficult to find it. Anyone know where the PM's are located?
11-09-2014 10:05 PM
11-09-2014 10:48 PM
I did click on my username and there is nothing anywhere on that page that says "mail" or "PM" or anthing like that.
11-09-2014 09:22 PM
11-09-2014 09:53 PM
You won't get the error to stay away; it's a firmware/hardware issue. Eventually, the U052 error will no longer clear, and you will be in the same boat as the rest of us.
11-09-2014 10:12 PM
11-09-2014 10:50 PM
Yup, I've been buying Canon printers and other Canon stuff for about 25 years and I'm done unless my printer magically starts working again.
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