Call to Arms for the dreaded U052 Wrong Printhead Error

[macnicol]

This is a "call to arms" for all of you Canon customers who have had this problem and have had their printers disabled because of it.  Please respond with the model of your printer and if you were able to fix it, what you did to fix it. 

We need to put pressure on Canon to respond this product defect.  It appears to be bad firmware that does not allow the user to override the problem and to continue to use the printer even in a degraded mode.  From my investigations the problem is NOT a printhead issue - no way one can be printing fine and then have this error alert without having changed the printhead or ink cartridges!

Canon, PLEASE take this issue seriously and provide a solution across the affected models.  If nothing else there should be a trade-in allowance for those printers that have been affected by this product defect.

I have had many Canon printers because they have superior functional specifications. I want to be able to continue using Canon products but only if I can have confidence that this product defect will not destroy my investment.

If Canon is unresponsive our next step should be to aggressively publisize this product defect on social media and on major product vendor outlet sites as negatives reviews.

Forum Users, please reply with your affected model number(s) and with details of any succdessful fix procedure.

[frodo]

Yup, I too have had this problem with my MG5350, and I am VERY NOT IMPRESSED. I, too , may have to consider my loyalty to Canon, as faeces is faeces.

[skicolorado]

If you are in this discussion, your next steps to remedy should be obvious.  Google these three keywords:  canon printer alleged 

[frodo]

Thankee. I wonder how this case is going now?

[videodude]

I will agree that Canon (and Sony, and Panasonic, and Nikon, and Olympus, etc.) does NOT have a history of making bad products.  But the BIG difference is that the other take care of their customers when an issue is discovered.  Canon seems content to be willing to ignore their customer base and insult them with offers to buy new product at unsatisfactory prices to replace failed and unrepairable product.

I didn't intend to infer that Canon's products were bad, but their "after the sale service" and support is woefully lacking.  I used to work for Sony; we would NEVER have done this to a customer.  Even an out-of-warranty customer.  When you make a customer happy, he renews his "marriage vows" with you and Brand Loyalty is retained.  The cost of warranty "service" is far outweighed by profit from future sales and customer good will.  Canon doesn't get that.

[ReverseEMF]

New record. 12 posts deleted today

0 people's issues fixed

Now that's some award winning CS, as they like to say.  HA!

Yup!  I got deleted -- AGAIN!!

[puppylove]

This is a story for consumerist. I can imagine the higher ups will not like that PR and may take action to save face. Has anyone sent this story to them?

[ReverseEMF]

Go for it, dude!

[faithful1957]

My mx860 keeps going back and forth between the error code of u052 and b200. I took the print head out, cleaned it and got it to print a couple of things and now it says b200. I tried to contact canon several weeks ago and they never responded to my email. I ordered another printer last night. (Not canon). Such a shame too because I have always bought canon and told others to do so as well.

[videodude]

I cleared my B200 error by cleaning the print head and replacing ALL the ink tanks with new ones. It never came back. Then I got the U052 error and it's not recoverable.

[magentawave]

I'll be surprised if they don't delete this but I contacted the law firm thats doing the class action law suit and they emailed a PDF form to fill out to join the class. I'll be submitting the form tomorrow.