Canon TM-200 Error EC21-2F53 – Printhead Issue?

[Lethan]

Hello,

I'm experiencing a printhead-related issue with my Canon TM-200 printer. The printer displays the error code EC21-2F53, which seems to indicate a problem with the printhead voltage (VH).

Troubleshooting Steps Taken:

✔️ I removed the faulty printhead from my TM-200 and installed it into another, fully functional TM-200 printer. The second printer also failed to recognize the printhead, showing a similar error.
✔️ I then installed a working printhead from the second printer into the one that originally had the error. It was detected without any issues, confirming that the printer itself is working fine.
✔️ I cleaned the printhead contacts (but not with water) and tried reinstalling it, but the error persists.

Conclusion:

Since the working printhead is recognized in both printers and the faulty one is not, it seems that the printhead itself is damaged.

Questions:

1. Is there any known method to reset or repair a faulty printhead, or is replacement the only option?
2. Could a firmware update cause this issue?
3. Is this a common problem with Canon TM-200 printheads?

I would appreciate any advice or recommendations. Thanks in advance!

[Sonya1]

Hi Lethan,

The print head warranty is separate from the printer's warranty. The print head has a one year or 10 trillion droplets, whichever comes first. Updating your imagePROGRAF TM-200's firmware will not cause a print head error. Once the error code EC21-2F53 is displayed, the only option is to replace the print head. To determine if your print head is under warranty, please contact us at 1-800-423-2366 (press option 1 then option 3 for Large Format Printers), Monday through Friday from 8:00 AM to 6:00 PM EST, excluding holidays. I hope this is helpful.

[SuppliesMaster]

Hello sonya,

I have a PF 06 head mounted on the shopping cart, but I can't see the description of the warranty you mention.  Could you tell me where I see this guarantee before I buy Please? 

[Stephen]

Hi, SuppliesMaster!

Sonya was referring to the printhead that comes with the unit from the factory.

For questions relating to a new order, please get in touch with our sales team directly at 1-800-385-2155 or by chat (during normal business hours) at https://canon.us/contact-us