Call to Arms for the dreaded U052 Wrong Printhead Error

[macnicol]

This is a "call to arms" for all of you Canon customers who have had this problem and have had their printers disabled because of it.  Please respond with the model of your printer and if you were able to fix it, what you did to fix it. 

We need to put pressure on Canon to respond this product defect.  It appears to be bad firmware that does not allow the user to override the problem and to continue to use the printer even in a degraded mode.  From my investigations the problem is NOT a printhead issue - no way one can be printing fine and then have this error alert without having changed the printhead or ink cartridges!

Canon, PLEASE take this issue seriously and provide a solution across the affected models.  If nothing else there should be a trade-in allowance for those printers that have been affected by this product defect.

I have had many Canon printers because they have superior functional specifications. I want to be able to continue using Canon products but only if I can have confidence that this product defect will not destroy my investment.

If Canon is unresponsive our next step should be to aggressively publisize this product defect on social media and on major product vendor outlet sites as negatives reviews.

Forum Users, please reply with your affected model number(s) and with details of any succdessful fix procedure.

[videodude]

Got a speedy response from Canon.  They offered me their pathetic "discount" on a new printer.  Without copying my entire response here, the short version is as follows:

Why should I buy another Canon printer when the one I have can't be supported or fixed?  Why should I take your discount when I can get a better deal from Amazon, Best Buy, or Fry's?  This is an endemic problem that Canon isn't addressing and I demanded a better "fix".  Only 10% of customers will complain.  Canon appears to be happy with that percentage of customer loss.  A happy customer tells 10 other people how happy he is with a product; an unhappy customer tells EVERYONE he meets how much a company suc*s.  

Canon makes more product than printers.  They seem to be content with comprimising their other product lines as well.  Right now, I have NO pre-disposition to purchase a Canon camera due to my printer problem.  And I wouldn't recommend Canon to anyone else.  When I had a problem with one of my Olympus cameras, I contacted Olympus, they had me send it to Los Angeles, and PROMPTLY sent me a NEW upgraded model of my camera, NO QUESTIONS ASKED.  And my old one was way out of warranty.  The new camera even came with an EXTENDED warranty!  Needless to say, I LOVE Olympus.   I have had a similar experience with Nikon.

We'll see what happens next.  It ain't over til it's over.

Videodude

[Iceman22]

Add me to the list. The printer was OK while it worked. Now it is junk. If Canon will not provide a resolution I guess I will purchase another Brother printer.

[videodude]

Well, still haven't heard any more from Canon, I guess they don't care.  I've heard good things about Brother; I'll have to see what Fry's has to offer.  I sure don't want to buy another Canon and deal with crappy Customer Support.

[magentawave]

I replied to this thread last night and I see my comment was deleted. Anyway, add me to the long list of Canon printer users (MP530) who is getting the UO52 error code which after every attempt to fix it has rendered my printer a door stop.

[Aardvark]

Welcome to the club. Spread the word to your friends and family.

[wiredefx]

It just proves that canon is covering this up.

[Iceman22]

I make a lot of my purchases based on online product reviews. Perhaps we should add our reviews to many of those websites that sell canon printers. At least we can help keep others from suffering our fate.

[magentawave]

Amazon would be a good place to start leaving reviews.

[wiredefx]

Amazon, Walmart, best buy, staples, and any place that sells canon products.

[mediajammer]

I will be getting to work spreading the word that Canon has thousands of users of their printers that are getting the same error message "U052 Wrong Printhead Error" and are doing nothing about the problem. Just replaced my printhead, and have the same problem. They should have learned from Toyota that you can't just ignore problems your consumers are having.